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Copyright© 2011 Victorian Sales: Gas Grills, Hearths, Chimney Product, Wood Furnace, Gas Logs, Fireplaces, Stoves & Inserts St Louis
1808 Larkin Williams Rd
Fenton, MO 63026
1-877-897-LOGS (5647)
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Fireplaces, Heating and Cooling, Firepits, Gas Logs - Victorian Sales Fenton Mo

FAQ - Frequently Asked Questions About Wood Burning, Gas Burning Fireplaces, Gas Grills - And Much More! : St Louis Victorian Sales

What products do you install?
Victorian Sales only installs the products we sell.  We do not install any products bought outside of our retail location.   
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My remote is not working, what should I do?
Did you replace the batteries in your handheld clicker and the receiver box in the fireplace? 
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Do you offer fireplaces for bedrooms? 
Yes, certain models are bedroom approved - this varies by manufacturer - refer to the product brochure and manual.
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Can I shut the pilot off in the Summer?
Yes, but prior to lighting in the Fall it is suggested that you clean the pilot head and gently blow compressed air through the pilot assembly to remove any dust or spider webs that may have accumulated over the Summer.  If your fireplace has a remote, you may want to replace the batteries with fresh ones when re-lighting the pilot for the Fall/Winter
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Glass cleaning
Wood Burning:  There are specific cleaners made to remove soot and creosote build up.  the best way to prevent dirty glass on wood burning stoves is to burn dry seasoned hardwood (keep your wood covered at all times and burn wood that has set for a year)  Generally oak, hickory, and maple provide the better burns. 
Glass cleaning for direct vent fireplaces:
There are specific products made to clean gas fireplace glass.  It is not recommended to use an ammonia based cleaner.  We carry glass cleaning products for both wood and gas products.
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Is direct vent, vent-free, ventless and unvented the same? 
No.  Direct vent requires direct vent pipe for proper installation and venting to the outside.  The appliance will indicate which brands of direct vent piping is approved for use with your appliance.  Vent-free, ventless and unvented are all the same.  These products require no venting and are approved for installation as local codes permit.  These products may be installed in accordance with the manufacturers instructions.  These products may not be converted from one gas type to another.  They must be ordered according to the type of gas you have in your home - natural gas or propane (LP).

"Vent-free, ventless and unvented" all refer to a specific product that, by design, does not require any venting to the outside.  These products have specific installation requirements and must be strictly adhered to for safety .
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Can a wood burning fireplace be converted to gas?
Usually, however there could be some restrictions due to the type of wood burning fireplace you have.  You have the option of adding gas logs, gas inserts or putting a gas stove on your hearth if space permits. 
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Will my gas fireplace work during a power failure?
Most gas fireplaces and gas logs use millivolt valve systems which require no electricity and will operate without electricity.  Optional fans and/or lights within the fireplace will not work as they require electricity to operate.  Battery operated remotes will also function without electricity. 
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I am remodeling and would like to add a fireplace.  Can I do that? 
Yes.  Depending on the room and local codes, you may add either a vent free, direct vent or wood burning fireplace.  Each would need to be installed according to manufacturer instructions and local codes.
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My house is all electric.  Can I still have a fireplace?
Yes.  there are electric fireplaces available.  Or if you prefer wood or gas, you would need to to decide which you would prefer and what cost is involved to do so. 

For wood burning you would need, preferably an outside wall for construction of a chase.
For gas you would need to have gas available through your local utility company or be prepared to purchase an appropriately sized propane tank usually no less than 100 gallons.  Operating gas logs or fireplaces off of a 20 pound gas cylinder is not recommend and does not meet national fuel gas requirements. 
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Can I burn my gas logs with the damper closed?
If your logs are vented - no, absolutely not.  If you have vent-free logs the manufacturer allows you to burn them with your damper closed, however some local codes and municipalities require a damper stop keeping the damper slightly cracked.  Check your  owner's manual and local codes. 
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How often should I have my chimney cleaned?
A yearly inspection by a qualified chimney sweep is strongly recommended for wood burning stoves, inserts, and fireplaces.  If you burn dry seasoned hardwood, your chimney will stay cleaner but  a yearly inspection is still recommended.
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How do I light the pilot? 
Refer to owner's manual for the product you have -  generally, you will depress the knob on the valve rotating to pilot position, push in and ignite - depending on how long the pilot has been out, it may take a few seconds for the gas to travel thru the gas line to the valve. Before re-lighting the pilot, it is recommended that you clean the pilot head prior to lighting.
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Handy measurements and general information for parts etc ...
For gas logs and inserts, the footprint of the fireplace - front opening width: rear wall width; height of the front opening and back wall; depth from front opening to back wall.  If you are looking for parts, a Model Number, Manufacturer's Name Serial number and date Code are most helpful to determine parts availability; this information is helpful when trying to match a woodburning fireplace with gas logs, inserts or doors.
For gas grills, manufacturer, model and serial number are most helpful to insure getting the correct parts
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I just tried to light my gas grill and it wouldn't light ...
If your grill is a Propane cart model, did you check your tank to be sure you had Propane?  If Natural Gas, check the manual shut-off on the fuel run to be sure it has not been turned off.  If fuel is not the problem, your valves may have frozen up and need replacing.  Or if you are using an ignitor, depending on the type you have, the battery may need to be replaced or the ignitor may need cleaning or  replacing.
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I just tried to light my gas grill and flames came out of the front ... not a grease fire inside the grill, but flames coming out of the front where I turn it on . . .
Chances are you had a blockage or spider webs in the  gas tubes going to the valve or to the burner.  Turn the main fuel run to the grill off to cut off the gas supply - if you can safely do so, if not it may be advisable to contact your local fire department if the fire can not be extinguished - for natural gas, shut -off the main fuel run to the grill on a portable LP model, turn the cylinder off.  Once the grill can be checked out, you may need to replace the valves, hose and regulator, or other parts to safely use your grill again. 

Gas grills are a favorite hang-out for spiders, they love to crawl into the tiny gas tubes coming from the valve or the venturi  tubes on the burner going to the orifice on the valves, spinning their tiny webs and that is often the cause of fires in gas grills - the tiny webs cause just enough blockage to prevent the gas from flowing correctly - prior to lighting the grill, use a venturi brush or pipe cleaner to dislodge any webs that may have been built - and in the spring and fall when there is heavy dew, the spiders look for a warm place and your grill seems especially cozy - this can often happen over night.
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I just tried to light my gas grill - flames are coming out the sides of the burner...
Sounds like your burner may need replacing - over time thee burner will start to separate at the seams, split  or rust thru the burner port holes (small holes in the burner where the flame comes out)- cheaper grills may need yearly burner replacement whereas better quality grill burners generally last several years and are often covered by warranty - warranty coverage requirements vary by manufacturer  - usually dated proof of purchase and the defective parts are needed for the warranty replacement.
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Vented, Vent-Free, Conventional - What is the Difference?  Learn More ... Click Here
What are your Business Hours?
Victorian Sales has Spring/Summer Hours, as well as Fall/Winter Hours:
Monday - Friday 8:30 - 5:00 PM - All year
Saturday: Spring/Summer Hours 9:30 - 3:00 PM
Fall/Winter Hours 9:30 AM - 3:00 PM
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Where are you located?
We are located just minutes from I-270 and I-44 (across from the old Chrysler Auto Plant) - Left on Bowles then left onto South Highway Drive. Approx 3/4 mi then Right at Larkin Williams - one block down on the left.  Need directions? (click here)
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Do you accept Credit Cards?
Yes.  We accept Visa, Mastercard, & Discover.  We do not accept American Express.
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Do you offer Financing?
Yes.  We offer special financing for those who qualify. 
Ask your Victorian Sales associate for more information on qualifications. 
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